Returns (RMA)

Returns within grace period

When you purchase from us, you have a grace period of fourteen working days after receiving the product(s). Within this period, you may cancel the order and return the product, provided it is in a good condition and in the original packaging. The cost of such a return will be for the customer. Please create a RMA before you return the product(s) and make sure that the item is properly packaged and postage is paid.

Returns under warranty

All our articles carry a two year warranty. If an item proves to be faulty within these two years of purchase, simply return it to us and we will repair or replace it. You need to pay only for the shipping of the faulty item, we will pay for the shipping of the new product back to you (Please note: accidental and/or water damage is not included).

Register your return (RMA)

Use the RMA-button (on the left) on your account page to create the RMA. If the order is made as a guest, please use the following link to create the RMA: click here.  

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