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• General Questions 
  • Can I collect products from IPcam-shop? 
  • How do you provide remote support to my pc if I need it? 
  • Do you supply genuine Foscam cameras? 
  • What is Teamviewer? 
• Payment 
  • What payment methods do you use? 
• Delivery 
  • Who are your shipping partners? 
• Returns & RMA 
  • Do you use an RMA (returns) process? 
• Technical Questions: General Questions 
  • Can I use an IP-camera as a child monitor? 
  • What is POE? 
  • Help, Dyndns service doesn't work anymore for free.... 
  • Which type of lens do I need in my specific situation? 
• Technical Questions: Foscam, Dericam/Eyesight 
  • Is the camera MAC compatible? 
  • My camera images are white/overexposed 
  • My motion-detection notification emails are illegible 
  • How many users can login at once? 
  • Is Internet Explorer 9 supported? 
  • Can I view camera images on my smartphone, iPad or tablet? 
  • Is there a Foscam Forum on which users share experiences/problems? 
  • Can I view multiple Foscam and Dericam camera images on a single screen? 
  • Do you supply genuine Foscam cameras? 
  • Where can I download the latest firmware, software and manuals? 
  • Help, my Foscam technical query isn’t listed here 
  • Wifi SSID is visible while searching for it within camera but I cannot connect even if I use the correct parameter and credentials 
  • What is IR-cut? 
  • Is there an instruction video about the installation of the camera's? 
  • How do I replace the lens on my Foscam camera? 
  • What is POE? 
  • Help, Dyndns service doesn't work anymore for free.... 
  • How do I set motion detection emails? 
  • Why can I not connect to the camera via WiFi without security / encryption enabled? 
  • Which type of lens do I need in my specific situation? 
  • The wifi connection towards the camera is diconnecting on a frequent base 
  • Does the camera also work with Linux platform? 
  • My camera does not work with IE, 64 bit version in Windows 7 (64 bit) 
  • How to get audio to work in Firefox and Chrome 
  • I cannot start the IP-camera tool in Windows 7  
  • Install latest Foscam firmware for "NO-IP" DNS 
  • Install latest Dericam firmware for "NO-IP" DNS 
  • Does Foscam, Dericam and Eysight work with the Synology and Qnap NAS? 
  • Download here several official Foscam support documents 
  • Can I stream the images within my website? 
  • My camera works inside my network, but cannot be accessed from outside it (enable-port forwarding) 
• Technical Questions: Other IP-camera brands 
  • My Y-cam camera sends a pinkish-purplish image. Is this normal? 
  • Help, Dyndns service doesn't work anymore for free.... 
  • Which type of lens do I need in my specific situation? 
• Technical Questions: Foscam H.264 cameras 
  • Foscam H.264 cameras Q&A (FI9820 & FI9601/9602) 
  • Foscam H.264 camera's VII Q&A (FI9821 & FI9801/FI9802)